Privacy
This policy explains the types of information we collect and how it is used to respond to enquiries, manage orders, and support customers.
Privacy Policy
Brooke Race Exhausts collects information where it is needed to operate the website, respond to enquiries, process orders, arrange appointments, and support customers.
We may collect your name, email address, phone number, billing and shipping address, vehicle details, order details, appointment preferences, and any message or enquiry you submit through the website.
If you place an order, we may also receive transaction details, product selections, delivery information, and customer service notes connected to that order.
We use customer information to respond to enquiries, provide quotes, process orders, arrange appointments, manage delivery, support installation questions, handle returns, and improve our customer service.
We may also use contact details to follow up on active enquiries, confirm product fitment, provide order updates, and answer questions about BRE products or services.
Payments, checkout, shipping, and related ecommerce services may be processed through third-party providers. Those providers receive the information needed to complete their part of the transaction.
We may share order or delivery details with fulfilment partners, couriers, installers, or authorised partners when required to complete an order, appointment, or customer request.
The website may use cookies, pixels, analytics tools, and similar technologies to understand site performance, improve the shopping experience, remember preferences, and support marketing measurement.
You can usually control cookies through your browser settings. Some website features may not function properly if cookies are disabled.
If you submit an enquiry or opt in to communication, we may contact you about your request, related products, appointments, or BRE updates. You can ask us to stop marketing communications at any time.
We use reasonable administrative, technical, and operational safeguards to protect customer information. No website, network, or storage system can be guaranteed to be completely secure.
We keep information for as long as needed to respond to enquiries, provide services, process orders, maintain business records, meet legal obligations, resolve disputes, and operate the business.
You may contact us to request access to, correction of, or deletion of personal information where applicable. We may need to retain certain information for legal, tax, fraud prevention, order, or legitimate business purposes.
Brooke Race Exhausts serves customers in multiple regions. If you contact us or place an order from outside the United States or United Kingdom, your information may be processed in a country different from where you live.
We may update this Privacy Policy from time to time. The latest version posted on this website will apply from the time it is published.
For privacy questions or data requests, contact Info@brookeraceexhausts.com.