Legal
How Brooke Race Exhausts handles information from website visitors, enquiries, appointment requests, and orders.
Last updated: October 8, 2026
How Brooke Race Exhausts handles information from website visitors, enquiries, appointment requests, and orders.
This policy covers brookeraceexhausts.com and the information you provide to Brooke Race Exhausts through this website. Contact info@brookeraceexhausts.com with questions or requests about your personal information. Linked websites and services may have their own privacy notices.
Enquiry and appointment forms collect your name, email address, message, and any phone number, vehicle details, product interests, or appointment preferences you choose to provide. Required fields are marked. Without the required details, we cannot process the form or reply to you. Please do not include payment card details or sensitive personal information in your message.
For orders, Shopify and payment providers collect the contact, billing, delivery, payment, and order information needed for checkout. We receive the order and payment-status information needed to fulfil and support your purchase. Payment card entry takes place in the checkout provider's service, not in our enquiry form.
Our hosting and service providers process technical information such as IP address, browser and device information, requested pages, request times, and errors to deliver and protect their services. Shopping selections and preferences are also stored in your browser as described below.
We use your details to answer questions, prepare quotes, check requested fitment, arrange appointments, fulfil orders, provide delivery updates, and handle support, returns, or complaints.
Where UK or EEA data protection law applies, processing needed for a requested quote or purchase is based on taking steps at your request before a contract or performing that contract. Accounting and legally required records are processed to meet legal obligations. General correspondence, security, fraud prevention, and handling claims rely on our legitimate interests in operating and protecting the business, subject to your rights. Where consent is required, you can withdraw it without affecting earlier lawful processing.
Submitting an enquiry or appointment request does not sign you up to a marketing mailing list. We use those details to respond to your request and related service matters. Any separate promotional communication must have a lawful basis and any consent required by applicable law. You can object to direct marketing at any time by contacting us or using an unsubscribe link provided in a marketing message.
Netlify hosts this website and processes requests to it. Contact-form messages pass through Resend for delivery to our business email inbox. Shopify provides the product catalogue, hosted checkout, and order services. Payment providers process payments through checkout. These providers receive information needed to operate their services, and some also use information for their own security, legal, or other purposes described in their privacy notices.
Order details may be shared with couriers, fulfilment providers, and an installer or partner involved in your request. Our email provider and professional advisers may process correspondence or records needed for their work. We may disclose information where required by law or necessary to handle a legal claim. Provider privacy notices are linked below.
The storefront uses browser local storage to remember your basket and selected currency between visits. These entries have no automatic expiry in the website code; you can remove them by clearing site data. Emptying the basket removes its stored contents. Vehicle filters and a marker used to avoid repeating a basket-clear action are kept in session storage for the browser tab session.
These features support shopping and the preferences you select. You can clear or block site storage in your browser, although your basket or preferences may then be lost. We use Google Analytics to understand website visits and how visitors use the site. Google Analytics may use cookies and collect information about your browser, device, and interactions with the website. Google's privacy notice is linked below. Shopify checkout and external services have their own cookie and privacy controls.
Customer testimonial videos are not connected to YouTube until you select Load YouTube video. Selecting that control loads Google's embedded player, which receives your IP address and device information and may use cookies or similar storage. You can leave the video unloaded and continue using the page. Use Remove video to unload the player; clearing any data already stored by the provider requires your browser controls. Google's privacy policy applies to its player. Following social-media or other external links also takes you to services with their own policies.
Our business and providers may process information in the United States, United Kingdom, and other countries where they operate. Protections can differ from those in your home country. Where transfer restrictions apply, an appropriate legal transfer mechanism is required, such as an applicable adequacy decision or approved contractual safeguards. Contact us for information about the destinations and safeguards relevant to your information; provider notices also describe their international processing.
Retention depends on the purpose: whether an enquiry is active, whether an order or warranty issue needs support, the accounting and tax rules applying to the seller, and any ongoing dispute or legal retention requirement. Contact-form messages are delivered as email and can remain in our inbox and provider records; the website does not maintain a separate form-submission database. Browser storage lasts as described above. You can ask about retention or request deletion, subject to records we must lawfully retain.
Depending on the law that applies, you may request access, correction, deletion, restriction, or a portable copy of your information, and withdraw consent. You may object to processing based on legitimate interests and to direct marketing. Email info@brookeraceexhausts.com to exercise these rights. We may need proportionate information to verify your identity and will respond within the applicable legal time limit. If a request cannot be fulfilled, we will explain why. You can complain to your data protection authority; UK residents can contact the Information Commissioner's Office using the link below.
We use safeguards intended to protect information, but no online service can guarantee absolute security. This policy may change as our services or legal obligations change. The date above identifies this version. Where required, we will provide notice of material changes or obtain consent before using information for a new purpose.
Contact Brooke Race Exhausts at info@brookeraceexhausts.com or +1 754 289 0001.