Refund Policy

Requesting a return or cancellation

Email info@brookeraceexhausts.com with your name, order number, the relevant items, and whether you want to cancel or report a problem. We will provide the appropriate return address and instructions. A valid statutory cancellation does not depend on our discretionary approval. Please keep evidence that you contacted us and proof of return shipment.

Our voluntary seven-day return window

Where no longer statutory right applies, you can request a change-of-mind return within seven days of delivery. For this voluntary policy, items must be unused, in their original packaging, and accompanied by proof of purchase. Sale, clearance, custom-made, personalised, and special-order items are excluded from this voluntary offer. These restrictions do not apply to rights you have by law.

UK consumer distance-sales cancellation

Where UK statutory cancellation rights apply, you normally have 14 days after receiving goods to tell us you are cancelling, followed by another 14 days to send them back. No reason is required. You may inspect goods as you would in a shop. We may deduct for diminished value caused by handling beyond what is necessary, where permitted by law.

The cancellation exception for goods made to your specifications or clearly personalised applies only when its legal conditions are met. A product is not automatically exempt merely because it is on sale or described as a special order. Other applicable consumer laws may provide additional rights.

Faulty, damaged, or incorrect goods

Contact us promptly if a product arrives damaged, is incorrect, develops a fault, or does not match its description. Photos and installation details help us investigate. The seven-day voluntary limit and change-of-mind exclusions do not remove statutory remedies for these problems. Original packaging is not a condition of a statutory fault claim. We will arrange the remedy and cover return costs where required by law.

Return costs and refunds

For voluntary change-of-mind returns, you pay return shipping and original shipping is not refunded. For statutory cancellations, return costs are payable by you only where lawfully disclosed before purchase. Any refund required by law includes the delivery costs that law requires us to repay.

For applicable UK cancellations, we refund the goods and basic outbound delivery charge within 14 days after receiving the goods back or evidence of return, whichever is earlier. A premium-delivery upgrade need not be refunded. We use the original payment method unless you agree otherwise, without a refund fee. Your bank may take additional time to display the credit. Other mandatory refund deadlines remain unaffected.

Optional cancellation message

You can send a clear cancellation statement by email; using this format is optional: To Brooke Race Exhausts, info@brookeraceexhausts.com. I am cancelling my contract for the following goods: [items]. Ordered on: [date]. Received on: [date]. Order number: [number]. Customer name: [name]. Customer address: [address]. Date: [date].